Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
1-3 business days
Our standard shipping services offer a delivery time of 1 - 3 business days for domestic deliveries (within the US).
We take your privacy very seriously. When you make a purchase, we ask for your name, address, phone number, e-mail, and other information necessary to process your order. Steam and Sauna Experts will never sell any of your information that is disclosed without your consent. Information collected may be used for the following; to schedule deliveries, to create an online account, to bill your credit card for purchases, to confirm and track your orders, and to respond to your customer service requests. We protect our databases with various physical, technical and procedural measures and we restrict access to your information by any unauthorized persons. Our information systems are maintained behind a hardware and software firewall to isolate them from access by other networks connected to the Internet.
Our website uses Secure Sockets Layer (SSL) encryption technology, which is the standard for securing information as it travels over the Internet. Your web browser should display a web address with an “https” prefix, indicating that the SSL technology is operating when using certain portions of our website like the checkout and personal account areas.